Qualifications
MINIMUM REQUIREMENTS:Flexible availability to accommodate a floating work schedule.Exceptional customer service, communication, and writing skills.Ability to perform mathematical calculations accurately.Basic knowledge of Microsoft applications and eagerness to learn new software.Demonstrated outstanding customer service skills with high-quality scores.Adaptability to changing policies, procedures, and systems.
About the job
Position: Consumer Services Specialist (7082318)
Duration: 6-Month Contract
Pay Rate: $13.62 per hour
Location: Mason, OH 45040
Group Interview: Wednesday, August 2, 2017
Start Date: Monday, August 7, 2017
GENERAL FUNCTION:
The Consumer Services team provides comprehensive support via telephone and email for Client’s Retail North American Contact Center (NACC).
DUTIES & RESPONSIBILITIES:
- Engage professionally with customers through phone, email, and potentially live chat.
- Investigate and respond to customer inquiries regarding orders, returns, shipments, and products.
- Clarify pricing and insurance benefits for customers.
- Make outbound calls or send emails to follow up on customer issues or concerns.
- Utilize up-selling and cross-selling techniques to enhance revenue.
- Collaborate with doctors to ensure the validity of prescriptions.
- Schedule eye exams for patients of doctors associated with Lenscrafters, Pearle Vision, Sears Optical, and Target Optical.
About Collabera
Collabera is recognized as one of the top 10 Information Technology staffing firms in the U.S., generating over $550 million in sales revenue. With a global presence encompassing approximately 12,000 professionals across North America, Asia Pacific, and the UK, we pride ourselves on a robust recruitment model and a sincere commitment to our clients' success. Over 75% of our clients consider us among their top three staffing suppliers. We are equally committed to our employees' satisfaction, believing they are the cornerstone of our success. This commitment has earned us recognition as the 'Best Staffing Firm to Work For' by Staffing Industry Analysts for five consecutive years since 2012.