About the job
Purpose in Every Role
At Pebl, we harness the potential of global talent through our AI-driven Global Work Platform™, enabling companies to hire, compensate, and manage employees across over 185 countries. We aim to eliminate risks and bureaucracy, facilitating swift global expansion. With over a decade of expertise in compliance and local market knowledge, Pebl empowers businesses to grow rapidly, remain compliant, and scale confidently. With us, companies can hire exceptional talent from anywhere in the world.
Your Contribution Matters
Every member of the Pebl team plays a critical role in our collective success. By joining us, you will take on responsibilities that have a significant impact on our operations. We are driven by our values, which shape how we operate, execute, and collaborate across different regions. By embodying these values, you will help accelerate our growth, enhance our competitive edge, and shape the future of work on a global scale.
Ideal Candidate Profile
As an Experience Specialist at Pebl, you will be an integral part of our operations team, dedicated to creating a positive experience for both clients and employees. You will directly interact with customers, addressing inquiries and resolving issues efficiently with a commitment to customer satisfaction.
This position requires a high degree of empathy, strong analytical and problem-solving skills, and meticulous attention to detail. Additionally, you must be able to collaborate effectively with internal teams to consistently meet and surpass our customers' expectations.
Your Impact at Pebl
Customer Engagement:
Act as the primary contact for customers and supported employees, responding to inquiries via phone, email, and chat promptly and professionally while adhering to established Service Level Agreements (SLAs).
Deliver accurate and pertinent information about our services, processes, and solutions, ensuring every interaction reflects our customer-first ethos.
Address customer issues swiftly, escalating them to the appropriate internal teams when necessary while maintaining ownership of the resolution.
Customer Satisfaction:
Monitor and uphold customer satisfaction metrics, actively working to sustain or elevate scores through outstanding service and effective resolution of issues.
Continuously seek to enhance the customer experience by identifying improvement opportunities and proposing initiatives.

