About the job
Your daily responsibilities will include:
- Developing and enhancing processes, tools, and metrics to improve customer success efficiency;
- Implementing and managing CRM systems, ensuring strategic use of data for decision-making;
- Creating and analyzing dashboards and performance reports, providing insights for leadership and stakeholders;
- Collaborating with marketing, product, and operations teams to align strategies and ensure the best customer experience;
- Identifying risks, opportunities, and areas for improvement;
- Leading and developing commercial performance teams.

