About the job
- Take charge of customer inquiries and complaints received via various channels, such as telephone and email.
- Thoroughly investigate complaints by analyzing customer requests and collaborating with relevant internal teams and external partners to devise effective solutions.
- Maintain regular and transparent communication with customers throughout the resolution process, providing timely updates on case status.
- Foster continuous improvement by documenting cases and sharing valuable insights related to customer experience and service quality.
- Engage in internal training sessions to stay current with the company's products, services, and customer processes.

