About the job
KEY RESPONSIBILITIES:
The Counter Sales Representative plays a vital role in the daily operations of our store, ensuring that customer satisfaction and sales objectives align with our core values.
Efficiently manage daily tasks to achieve job-related objectives while upholding the company's core values.
Meet and exceed sales targets to ensure the store achieves its budgetary goals.
Foster an environment of safety and mutual respect for both associates and customers at all times.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Uphold personal safety standards throughout the store.
Deliver exceptional customer service by promptly addressing all customer orders.
Maintain store appearance and merchandising as required.
Exhibit excellent telephone communication skills and etiquette.
Thrive in a fast-paced wholesale/retail environment.
Communicate effectively with peers in both verbal and written formats.
Possess strong interpersonal skills and the ability to work well within a diverse team.
Adhere to established performance standards for counter sales staff.
Optimize the use of available resources for efficiency.
Cultivate strong relationships with associates, customers, and support staff.
Be accountable for achieving personal and store performance results.
Maintain high standards of customer service and create positive experiences that reflect well on the company.
Build customer loyalty through excellent service.
Utilize all available tools for marketing, training, and customer technology to enhance sales and market presence.
Familiarity with computerized systems, including electronic parts catalogs and inventory control.
Provide high levels of customer service and possess a working knowledge of automotive systems.
Learn to perform various shop functions as needed.