About the job
About ABC Legal Services:
ABC Legal Services stands as the national frontrunner in service of legal process, boasting a workforce of over 1000 professionals across various locations including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, and Washington DC, with Seattle as our headquarters. With over 30 years of experience, we have continually advanced our technology and business methodologies to stay ahead of our competitors. Our strategy focuses on enhancing our technological edge, integrating less efficient competitors, and exploring new market segments through a comprehensive inbound marketing and sales approach.
Job Overview:
As part of our Court Support team, you will facilitate the timely processing of over 100,000 court filings each month. The Court Support Specialist plays a vital role in communicating with courts across the nation, utilizing court dockets and websites to gather necessary information. This position demands regular interaction with court personnel and collaboration with team members through various communication channels, including phone, email, and live chat. Your primary objective will be to retrieve court documents efficiently and keep them updated in our system. This role is fully remote, but applicants must be located in Indiana.
Key Responsibilities:
- Initiate contact with courts regarding individual orders and general status updates, addressing inquiries and resolving issues related to existing orders.
- Maintain professional communication through calls and emails, demonstrating a positive service attitude when interacting with court staff, attorneys, and clients.
- Utilize our in-house application, Skye, to accurately process documents and perform data entry tasks.
- Manage regular phone communications to assist courts and customers with inquiries.
- Provide relevant updates from courts to our process servers and clients as necessary.
- Collaborate with team members to identify inefficiencies in document processing between courts and our system.
- Navigate and understand court dockets to extract case documents and statuses, downloading and importing documents as needed.
- Perform additional duties as assigned.