About the job
Join Devsinc as a Credit Card Chargeback Specialist, an essential role for managing the complexities of credit card disputes. We are looking for a seasoned professional who possesses extensive knowledge of the credit card network dispute processes and terminology. The ideal candidate will bring 5-10 years of experience from an issuing bank, with a strong preference for those with a background in handling chargebacks within the hospitality sector.
Key Responsibilities:
● Oversee the complete credit card chargeback lifecycle while adhering to card network regulations.
● Lead and mentor a specialized team dedicated to the efficient management of chargeback exceptions.
● Enhance our proprietary chargeback automation platform to optimize operational efficiency and accuracy.
● Professionally manage customer interactions, ensuring clarity and effective resolution of issues.
● Stay abreast of evolving credit card network terms and dispute processes.
● Collaborate with various teams to implement improvements focused on increasing automation, utilizing AI tools to boost dispute success rates.
● Advise hotel partners on strategies to prevent chargebacks and mitigate financial losses.
● Analyze chargeback cases to identify trends and suggest process enhancements.

