About the job
Intellect is seeking a dedicated full-time Crisis Helpline Responder with a robust background as a helpline counselor or responder, complemented by formal training in Crisis Intervention or Suicide Prevention.
At Intellect, we are pioneers in digital mental healthcare, striving to transform the way organizations support their employees' mental health and wellbeing. Our diverse team of psychologists, clinicians, and technologists employs an evidence-based approach to proactively assist individuals at any stage of their mental health journey. Our mission is to make mental health support radically accessible, preventative, relatable, and free from stigma. Join us in our quest to revolutionize mental healthcare delivery.
Key Responsibilities:
- Answer crisis support hotline calls from individuals affected by suicide, self-harm, or suicidal ideation, and provide guidance to concerned friends or family members.
- Perform thorough risk assessments, including lethality assessments for suicide cases.
- Offer professional crisis counseling services and personal support using de-escalation and intervention techniques.
- Evaluate callers' needs and triage for immediate safety or emergency medical assistance, referring them to appropriate services as needed.
- Document detailed call reports regarding key issues and referral actions taken.
- Adhere to compliance requirements under the Data Protection Acts 1988, 2003 & 2018 (GDPR).
- Assist in creating effective crisis management plans for callers in distress.
- Make prompt decisions on the next steps during calls when uncertainty arises.