About the job
About Solace
In the complex landscape of U.S. healthcare, the need for clarity is paramount. At Solace, we are revolutionizing the healthcare experience by connecting patients with knowledgeable advocates and empowering them with the resources necessary for informed decision-making and improved health outcomes.
Founded in 2022 and currently in our Series C funding stage, Solace is backed by top-tier investors including Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our dedicated team is based in the U.S., operates with a mission-driven ethos, and is rapidly expanding.
We are not just another workplace; we are on a mission to reshape healthcare. This journey requires urgency, precision, and passion. If you are eager to push your boundaries, enhance your skills, and contribute to meaningful work with a team that is deeply committed, you’ll find your place at Solace. We thrive on intensity, and we embrace it wholeheartedly.
Discover more in our Bloomberg funding announcement here.
About the Role
As a CRO Specialist at Solace, your primary responsibility will be to enhance the patient journey through our conversion funnel—from their initial visit to our website to their first appointment with a physician.
This role is highly hands-on. You will collaborate with channel managers, product teams, designers, and data analysts to create, implement, and evaluate experiments aimed at boosting click-through rates (CTR), booking rates, show rates, and overall funnel efficiency. This position transcends simple tasks like changing button colors; it involves identifying genuine user friction, crafting targeted tests, and translating insights into sustainable growth strategies.
Your work will encompass direct engagement with Webflow and Statsig, contributing to the development of experimentation strategies across the funnel while instilling rigorous testing, learning, and scaling methodologies within Solace.
What You’ll Do
Lead conversion optimization efforts across critical funnel elements, including both paid and organic landing pages, intake processes, and pre-appointment communications.
Conduct qualitative research at the funnel level by engaging with patients through recruitment and interviews, synthesizing insights into actionable hypotheses, and...