Requirements Fluency in Croatian, both written and spoken; knowledge of English or Greek is advantageous. Previous customer service experience, particularly in the travel or hospitality sectors. Excellent communication skills and a genuine passion for helping others. Ability to manage challenging situations with professionalism and composure. Proficient in CRM software and familiar with standard office applications. Self-motivated and capable of thriving in a dynamic remote work environment. Eager to learn and grow in the travel services sector.
About the job
Join the vibrant team at Mercier Consultancy Group as a Croatian Speaking Customer Service Agent for Booking.com, where you'll be working from the picturesque surroundings of Malta! This exciting opportunity is ideal for travel enthusiasts and customer service experts who are eager to assist Croatian-speaking customers with their travel plans and bookings.
Key Responsibilities
Deliver exceptional customer support to Croatian-speaking clients through various communication channels including phone, email, and chat.
Guide customers with booking alterations, cancellations, and other inquiries related to their travel experiences.
Efficiently address and resolve customer issues and complaints to ensure an outstanding experience.
Maintain accurate documentation of all customer interactions within the CRM system.
Collaborate with colleagues to share insights and improve service quality.
Keep updated with company policies, promotions, and travel-related changes to provide informed assistance.
About Mercier Consultancy Group
Mercier Consultancy Group is dedicated to providing top-notch consultancy services in the travel and hospitality industry, ensuring that customers enjoy a seamless and enriching travel experience. Join us and be part of a team that values service excellence and customer satisfaction.
This job posting is no longer active and is not accepting applications.
Croatian Speaking Customer Service Agent for Booking.com - Remote in Malta
Requirements Fluency in Croatian, both written and spoken; knowledge of English or Greek is advantageous. Previous customer service experience, particularly in the travel or hospitality sectors. Excellent communication skills and a genuine passion for helping others. Ability to manage challenging situations with professionalism and composure. Proficient in CRM software and familiar with standard office applications. Self-motivated and capable of thriving in a dynamic remote work environment. Eager to learn and grow in the travel services sector.
About the job
Join the vibrant team at Mercier Consultancy Group as a Croatian Speaking Customer Service Agent for Booking.com, where you'll be working from the picturesque surroundings of Malta! This exciting opportunity is ideal for travel enthusiasts and customer service experts who are eager to assist Croatian-speaking customers with their travel plans and bookings.
Key Responsibilities
Deliver exceptional customer support to Croatian-speaking clients through various communication channels including phone, email, and chat.
Guide customers with booking alterations, cancellations, and other inquiries related to their travel experiences.
Efficiently address and resolve customer issues and complaints to ensure an outstanding experience.
Maintain accurate documentation of all customer interactions within the CRM system.
Collaborate with colleagues to share insights and improve service quality.
Keep updated with company policies, promotions, and travel-related changes to provide informed assistance.
About Mercier Consultancy Group
Mercier Consultancy Group is dedicated to providing top-notch consultancy services in the travel and hospitality industry, ensuring that customers enjoy a seamless and enriching travel experience. Join us and be part of a team that values service excellence and customer satisfaction.