About the job
Join our innovative team at talworx as a Cross-Functional ITIL Service Management Lead. In this influential role, you will spearhead the enhancement and coordination of IT service management processes across various departments. Your expertise will be crucial in aligning ITSM practices with overarching business objectives, ensuring consistent service delivery, optimizing collaboration among teams, and fostering a culture of continual improvement through the ITIL framework.
Your responsibilities will include managing ITIL processes such as Availability Management, Capacity Management, Cross-Functional Service Management, and Service Level Management. A strong familiarity with ITIL service lifecycle and service value systems is essential. Experience with ITSM platforms like ServiceNow, Cherwell, or BMC Remedy will be greatly valued. We are looking for a candidate with excellent analytical skills, effective communication abilities, and a talent for stakeholder management. You should demonstrate an ability to navigate organizational silos while managing multiple priorities efficiently.