About the job
Are you enthusiastic about cruising and dedicated to assisting others in planning their dream vacations? We are looking for a motivated and customer-focused Cruise Vacation Consultant to join our expanding travel team. In this exciting position, you will help clients curate their ideal cruise vacations—from selecting the perfect itinerary to arranging unique onboard experiences. If you have a passion for travel and excel at delivering exceptional service, this is the perfect opportunity for you!
Key Responsibilities:
- Guide clients through various cruise options, destinations, and packages to create personalized vacation experiences.
- Assist with bookings, modifications, and cancellations, ensuring compliance with vendor and company policies.
- Provide comprehensive information about cruise lines, ships, ports of call, excursions, and travel requirements.
- Respond to client inquiries promptly and professionally through phone, email, and messaging platforms.
- Ensure a seamless client experience from initial inquiry to post-cruise follow-up.
- Maintain accurate records of interactions, quotes, and confirmed bookings.
- Stay updated with cruise industry trends, promotional offers, and partner deals.
- Collaborate with internal team members to enhance overall client satisfaction.

