Senior Premium Customer Support Specialist
DeepL GmbH
Join the DeepL TeamDeepL is an innovative AI-driven product and research company committed to developing secure and intelligent solutions to solve complex business challenges. With over 200,000 business clients and millions of users across 228 countries, our Language AI platform is trusted for its human-like translations, enhanced writing capabilities, and real-time voice translation.Founded in 2017 under the leadership of CEO Jaroslaw “Jarek” Kutylowski, DeepL has grown to employ over 1,000 dedicated individuals and is supported by top-tier investors such as Benchmark, IVP, and Index Ventures.Our mission is to lead globally in trusted AI technology, creating products that enhance communication, build connections, and leave a significant impact. We invite talented individuals like you to join us and shape the future of AI while advancing your career in a dynamic, purpose-driven setting.What Makes Us UniqueAt DeepL, we combine cutting-edge AI technology with meaningful work in a culture where our team members genuinely thrive. Our group of innovators, researchers, and creators share a common goal: to unlock human potential, making work easier, smarter, and more interconnected.Feedback about working at DeepL is consistently positive. This could be attributed to our technology that aids millions in better communication or the values of trust, curiosity, and care that define our culture.Joining DeepL means being part of a team that prioritizes innovation, growth, and well-being. Explore more about our culture on LinkedIn, Instagram, and our Blog.About the RoleAs a Senior Premium Support Specialist, you will be instrumental in providing exceptional support to our Premium and Enterprise clients worldwide. You will address complex issues, confidently manage escalations, and collaborate closely with internal teams to ensure effective resolutions and outstanding customer outcomes. This position is ideal for someone who enjoys merging technical troubleshooting with direct client interaction and is eager to enhance the customer experience.
Apr 16, 2026