About the job
Ready to take the next step in your career? Do you want to work at an inspiring location in Rotterdam Alexander (ENECO World, Marten Meesweg) and be part of a close-knit and energetic team? This is your chance to become a Customer Specialist at ENECO – Together, we create the best customer experience!
Your Role:
As a Customer Specialist, you will be the primary contact for ENECO's residential customers. You will assist them via phone and email with inquiries regarding gas and electricity supply, invoices, and meter readings. After comprehensive training, you will tackle more complex customer inquiries related to Heating, Inheritances, and Complaints. You can also join the Continuous Improvement Team, collaborating with ENECO to enhance future-oriented customer service.
Do you enjoy solving challenging complaints? You tackle issues like a pro and look for ways to improve our processes! You thrive in fast-paced environments while maintaining an overview and relish a challenge. If this sounds like you, this is the perfect role!
You will develop into a communication expert: mastering empathetic communication and digital customer advice—skills that will benefit you throughout your career.