Qualifications:Minimum of a Diploma in a relevant field, with a proven track record in customer care.Proven success in client conversion and ability to meet KPIs for performance.Strong data-driven approach to building excellent customer relationships.Excellent communication skills; fluent in phone conversations.Experience in a call center is a plus.Strong planning and organizational skills with keen attention to detail.Ability to prioritize tasks and manage time effectively.Good understanding of business clients in your designated areas.Self-motivated and thrives in challenging environments.A valid driving license is required as driving is part of the job.
About the job
Join our vibrant team as a Customer Care Executive (Indoor Sales) at Rentokil Initial, where you will play a pivotal role in nurturing existing customer relationships and driving new business opportunities through your exceptional sales abilities and proactive approach.
Key Responsibilities:
Engage actively in customer renewals and retention efforts.
Deliver outstanding after-sales service and maintain regular communication between clients and the company.
Collaborate with team members to ensure exceptional representation of the company and meet customer expectations.
Assist with credit control tasks.
Conduct outbound calls, including renewals, cycle calls, handling complaints, and upselling.
About Rentokil Initial
Rentokil Initial is a global leader in business services, specializing in pest control and hygiene services. We are committed to providing exceptional service and developing our employees to achieve their potential.
This job posting is no longer active and is not accepting applications.
Customer Care Executive - Indoor Sales in Shah Alam
Qualifications:Minimum of a Diploma in a relevant field, with a proven track record in customer care.Proven success in client conversion and ability to meet KPIs for performance.Strong data-driven approach to building excellent customer relationships.Excellent communication skills; fluent in phone conversations.Experience in a call center is a plus.Strong planning and organizational skills with keen attention to detail.Ability to prioritize tasks and manage time effectively.Good understanding of business clients in your designated areas.Self-motivated and thrives in challenging environments.A valid driving license is required as driving is part of the job.
About the job
Join our vibrant team as a Customer Care Executive (Indoor Sales) at Rentokil Initial, where you will play a pivotal role in nurturing existing customer relationships and driving new business opportunities through your exceptional sales abilities and proactive approach.
Key Responsibilities:
Engage actively in customer renewals and retention efforts.
Deliver outstanding after-sales service and maintain regular communication between clients and the company.
Collaborate with team members to ensure exceptional representation of the company and meet customer expectations.
Assist with credit control tasks.
Conduct outbound calls, including renewals, cycle calls, handling complaints, and upselling.
About Rentokil Initial
Rentokil Initial is a global leader in business services, specializing in pest control and hygiene services. We are committed to providing exceptional service and developing our employees to achieve their potential.