Qualifications
Your ResponsibilitiesDiverse roles within the Customer Care Department – organizing and coordinating appointments with our customers, assisting via email and inbound phone service. Identifying customer needs and providing tailored solutions. Building and maintaining long-term customer relationships through empathetic interaction and personalized support. Collaborating closely with other departments to ensure smooth and high-quality customer service. Depending on your position and qualifications, there is the possibility to work in 2nd level support, as an administrator, or in the back office. Your ProfileExcellent communication and problem-solving skills. Friendly demeanor and high service orientation. Fluent in German, both spoken and written. Whether in the office or from home, you work in a structured and analytical manner, always keeping track of the smallest details. Experience in customer service or a similar role is advantageous, but we warmly welcome career changers as well!Interested even if you don’t meet all the requirements? Apply anyway! We look forward to discovering your potential - regardless of whether your experience meets every single criterion.
About the job
At Enpal, our vision is to have a solar system on every roof, a storage unit in every home, and an electric car in every garage. We make this possible with our comprehensive solution for decentralized energy — from solar panels and battery storage to charging stations, smart meters, and heat pumps. Central to our offering is our AI-powered platform Enpal. One+, which intelligently connects thousands of systems and optimizes energy procurement and feeding into the market.
Are you ready to create solutions that are more than just promises, bringing real quality of life to thousands of households every day? What you develop at Enpal will deliver clean energy tomorrow and sustainably transform how we use energy.
About Enpal
Enpal is committed to making solar energy accessible to everyone. Our innovative solutions in decentralized energy provide customers with smart, sustainable options for energy usage, helping to create a cleaner planet.