Qualifications
The ideal candidate will possess outstanding customer service skills and demonstrate clear and confident communication abilities. Strong organizational and time management skills are a must. You should be capable of handling challenging situations with professionalism and empathy, ensuring that residents feel informed, respected, and supported throughout their journey.While prior experience in a resident liaison role is advantageous, it is not a strict requirement. We seek someone with genuine drive, enthusiasm, and the determination to make a meaningful impact while demonstrating initiative.If you are someone who thrives on making a difference, can work independently and as part of a team, and approaches every task with energy and commitment, we want to hear from you.This public-facing position demands discretion, resilience under pressure, and the ability to establish positive relationships with a diverse range of stakeholders.
About the job
Join our dedicated team at United Infrastructure as a Customer Care Officer, where you will play a crucial role in enhancing the lives of the residents we serve. This position offers an exciting opportunity for career growth within the property services sector.
As a Customer Care Officer, you will be the friendly face our customers see. Your responsibilities will include engaging with residents through newsletters, meetings, visits, and open days. You will keep residents informed about work processes and promptly communicate any updates or changes.
Your commitment to delivering exceptional customer care and aftercare will ensure that projects are completed to the highest standard while managing expectations among residents, clients, and our operations teams.
Please note that this role requires travel across Northeast London and Essex, so a valid driver's license and access to your own vehicle are essential.
About United Infrastructure
United Infrastructure is a forward-thinking and rapidly growing company specializing in the delivery of essential infrastructure projects across utility and social sectors. Our talented team of experts is committed to providing innovative solutions to the complex challenges our clients encounter.Our operations are divided into two key areas:Utility Infrastructure: Our specialists design, build, and maintain critical water, energy (gas), power, and telecom infrastructure for the UK's largest network owners and operators.Social Infrastructure: Our team revitalizes homes and communities by undertaking a variety of projects, from retrofitting to refurbishment and maintenance.
