About the job
Harbor is on the lookout for a dedicated and detail-oriented Help Desk Support Analyst who is passionate about providing exceptional customer service. As the primary point of contact for IT support requests, you will play a crucial role in delivering timely and high-quality technical assistance to our diverse global user base. This role involves resolving desktop and application issues while ensuring that service levels are consistently achieved. The ideal applicant is service-oriented, organized, and thrives in a dynamic, ticket-driven environment.
This is a full-time, fully remote position available from anywhere in the Philippines, with a preference for candidates based in Manila. The role requires availability during United States business hours (8:30 AM - 5:30 PM EST).

