About the job
Are you a skilled customer service representative who finds satisfaction in providing information and advice to clients both over the phone and via email? Do you know how to convey a smile through your voice? If so, we want to hear from you!
Do you wish to work for an inclusive and dynamic organization where you can truly make a difference? At Mobility Invest Group, we prioritize collaboration, reliability, and continuous improvement. You will join a rapidly growing company where your ideas are genuinely valued, and you have the opportunity to learn and make an impact—whether you are an experienced professional or just starting your career. We are a recognized inclusive employer in Amersfoort: everyone is welcome here, regardless of your background.
What We Offer You!
A salary ranging from €2,450 to €3,250 gross per month (based on a 40-hour workweek), depending on your knowledge and experience;
A daily catered lunch, an on-site café with weekly social events, fun team outings, and employee parties;
A pleasant working environment within walking distance of the center and train station of Amersfoort;
Wellness initiatives at work, including a football and padel team, among other activities;
Additional excellent employment benefits, such as a premium-free pension, a business travel card (second class), bicycle allowance, and a training budget to support your professional development;
An open work environment where teamwork, humor, and mutual support are standard practices;
A trust-based approach to work: you will enjoy significant flexibility and the opportunity to work from home;
An informal organization where you will feel welcome. We believe that the power of diversity and inclusivity enhances the quality of our work.
Your Responsibilities:
As a Customer Contact Representative, you will be the first point of contact for our clients. You will be ready to answer their questions and handle requests. You will assist customers and provide advice on a wide range of inquiries and/or changes, such as the use of the app, the public transport mobility card, the configuration of the mobility budget, and the management of an (electric) shared vehicle.
You will work within a team of 14 colleagues and a Team Leader. The Customer Contact Center operates 24/7, requiring you to work one evening shift per week, from 11:30 AM to 8:00 PM. This can be done from home or in the office. The remaining day shifts will be scheduled as per your preference.