About the job
About Glean:
Founded in 2019, Glean is a cutting-edge AI-driven knowledge management platform that empowers organizations to efficiently find, organize, and share essential information across their teams. By seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees can access the right knowledge precisely when they need it, enhancing productivity and collaboration. Our state-of-the-art AI technology simplifies the knowledge discovery process, enabling teams to harness their collective intelligence more swiftly and effectively.
Glean was established by Founder & CEO Arvind Jain, who recognized the hurdles employees face in accessing and comprehending information in the workplace. Witnessing firsthand how fragmented knowledge and an array of SaaS tools hinder productivity, he aimed to create a superior solution—an AI-enhanced enterprise search platform that allows individuals to quickly and intuitively access the information they require. Glean has since transformed into the leading Work AI platform, uniting enterprise-grade search capabilities, an AI assistant, and robust application- and agent-building tools to fundamentally reshape how employees engage in their work.
About the Role:
Glean is on the lookout for a Customer Education & Certification Lead to create and expand a premier education system that transforms customers into confident and self-sufficient power users. In this proactive role, you will design and operationalize Glean Academy along with associated certification programs, acting as a growth catalyst—guiding customers from onboarding to activation, adoption, certification, and ultimately advocacy—while significantly reducing reliance on one-on-one support and accelerating time-to-value across both user and admin segments. This position is a hands-on individual contributor role that combines instructional design, content creation, program management, and cross-departmental collaboration to deliver measurable outcomes throughout the customer journey.