About the job
Join Our Dynamic Team
At Hitachi Vantara, our dedicated services teams are highly regarded by customers, partners, and stakeholders for their critical role in nurturing customer relationships. We represent Hitachi Vantara to enterprise clients across various industries, fostering strong business connections to understand and address customer challenges effectively, ensuring we deliver unparalleled value.
As part of our global customer support organization, we collaborate closely to maintain high levels of customer satisfaction. In the role of Customer Engineer (CE) within Customer Service & Support (CS&S), you will be stationed in Denmark and will primarily support our customers in the Nordics, including Sweden, Finland, Norway, and Denmark. Our team works in tandem with the Global Customer Support (GSC) organization, which provides round-the-clock support to our global clientele.
Your Responsibilities
In this role, you will deliver technical support, manage accounts, perform problem analysis, and assist with installations for Hitachi Vantara customers throughout the Nordics. While you may occasionally visit customer sites, you will also ensure that our Nordic partners receive the necessary remote support prior to and during their onsite visits. You will collaborate with sales and presales teams to guarantee optimal solutions and services for all customers. Each day is unique, combining remote work with on-site responsibilities. Flexibility to accommodate varying hours is essential, as customer needs dictate interaction and response times. You may be required to work evenings, weekends, and be available for on-call duties. Your technical focus will include Hitachi block, file, and content storage solutions, as well as SAN (Storage Area Network) technologies from Brocade and Cisco.
What You Bring to the Team
• Extensive experience in technical support or related field teams for major IT vendors, with expertise in troubleshooting SAN/storage issues and supporting associated infrastructure. Experience in storage firmware upgrades and maintenance is essential.
• Familiarity with major storage vendor support structures, online support tools, knowledge databases, and escalation protocols.
• Proficiency in major operating systems such as Linux, VMware, and Windows is advantageous.
• A customer-focused, structured, and service-oriented mindset, with the ability to remain composed in fast-paced environments.
• Excellent communication skills in English.
• A valid B-class driver’s license.

