About the job
SKELAR is a pioneering venture builder dedicated to creating international product-oriented IT companies under the principles of venture investment. Collaborating with co-founders, we assemble dynamic teams to launch innovative IT businesses and thrive in global markets.
Dressly is an emerging fashion-tech startup focused on helping individuals discover their unique style and express themselves with confidence.
We are building our in-house support team and are on the lookout for a passionate Customer Experience Agent who thrives in a fast-paced environment and possesses a keen understanding of user needs. We believe that a great experience starts with caring for every member of our team.
What we value:
— English proficiency at B1+ level;
— Willingness to work night shifts (~6-8 per month). We provide a 30-minute break and utilize Slack Huddle for team interaction to maintain engagement;
— Experience in customer service via phone, email, chat, or in-person;
— Initiative and organizational skills: we encourage discussing challenges and proposing solutions. We take responsibility for our successes and setbacks, managing our time effectively during shifts;
— A desire to learn and grow in the IT field: many team leads have advanced from junior positions.
Experience with helpdesk platforms (like Zendesk or Freshdesk) will be an advantage.
What challenges await you:
— Being the voice and face of Dressly for our users, addressing client inquiries via email and chat, and potentially over the phone in the future.
— Working on a shift-based schedule (including night shifts) and meeting KPIs;
— Deeply understanding our product: quickly mastering all support flows, identifying weaknesses, and contributing to making our service more user-friendly and efficient;
Support at Dressly offers:
— Rapid growth opportunities as we scale;
— The chance to implement your ideas and suggestions from day one.
— A remote and flexible schedule that adapts to your lifestyle.
— Regular performance reviews, transparent feedback, and space for initiatives.
In addition to our businesses, we are developing the SKELAR Foundation—a charity fund initiated by our employees. Through this initiative, we create and finance projects that help address the aftermath of war and contribute to the recovery of Ukraine.
Let’s build the next big everything together!