About the job
About Mammoth Brands Mammoth Brands, formerly known as Harry's Inc., is a pioneering consumer packaged goods (CPG) company that proudly supports iconic brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. Our vision is centered around building a fresh model that nurtures brands and talent eager to address unmet consumer needs and enhance everyday lives. Our core mission is to 'Create Things People Like More,' meaning every product we develop must exceed existing alternatives. This commitment shapes every aspect of our operations, from crafting exceptional product experiences to fostering an engaging workplace and exploring innovative philanthropic efforts. Since our inception in 2013 with the launch of Harry's, we have established a unique online-first approach that prioritizes direct customer engagement. This has led to the formulation of a robust platform that empowers other brands to achieve their full potential and revolutionizes the CPG landscape. Despite our rapid growth, we remain dedicated to preserving the dynamic, entrepreneurial spirit that has been instrumental in our success. We are also proud to have contributed over $20 million to various nonprofit partners, demonstrating our commitment to making a positive impact in our communities. |
This is a full-time position requiring weekend availability. Candidates must be proficient in both German and English and reside in the United Kingdom, with a minimum of three days per week in our Soho London office.
The Team
Within Mammoth Brands, the Customer Experience Team serves as the vital link between our brands and customers. We are dedicated to delivering seamless and enjoyable interactions for every customer who connects with us. By amplifying customer feedback and fostering an inclusive environment, we strive to enhance the overall experience associated with our brands.
The Role
As a Customer Experience Associate, your primary objective will be to guarantee that customers worldwide receive unparalleled service across various channels. You will be an essential part of a compassionate and supportive team, leveraging your problem-solving skills and empathetic approach to create meaningful connections with customers.

