WHAT YOU’LL DO
Warmly greet every customer, whether in person, on the phone, or online, with a sense of urgency.
Manage all customer communications including calls, emails, and texts, ensuring accurate record-keeping and swift routing of urgent medical inquiries to a doctor.
Provide personalized and memorable experiences by creatively addressing customer needs and always striving to say “yes.”
Listen empathetically, resolve concerns promptly, and proactively anticipate issues before they escalate.
Maintain clear communication with nurses and doctors regarding customer needs to ensure seamless care.
Offer compassionate guidance on financial options and end-of-life decisions while maintaining confidentiality.
Process payments accurately while safeguarding personal and financial information.
Follow up with customers to ensure satisfaction and continued support.
About the job
ABOUT VEG
Founded in 2014, Veterinary Emergency Group (VEG) is dedicated to providing exceptional care for pets and their owners in times of crisis. We have redefined the emergency veterinary experience by opening hospitals that operate 24/7, 365 days a year, across the nation, ensuring that we meet the needs of both our clients and our dedicated team members—our VEGgies!
At VEG, we empower our employees to shape their careers in veterinary emergency medicine. Our innovative, open-concept hospitals allow you to engage with a wide variety of emergency cases, including exotics, while fostering a customer-centric approach that guarantees exceptional care for pets and their owners.
We are committed to creating an inclusive and supportive work environment where every VEGgie feels valued and has opportunities for professional growth and mentorship. Our commitment to excellence has earned us recognition as a Great Place to Work® for 2025 and 2026.
About Veterinary Emergency Group (VEG)
Veterinary Emergency Group (VEG) is on a mission to revolutionize the veterinary emergency experience. With hospitals open around the clock, we prioritize the needs of pets and their owners while providing our team with a fulfilling workplace environment. Join us in making a difference in the lives of animals and their families.
This job posting is no longer active and is not accepting applications.
Customer Experience Coordinator at Veterinary Emergency Group | Glendale, AZ
WHAT YOU’LL DO
Warmly greet every customer, whether in person, on the phone, or online, with a sense of urgency.
Manage all customer communications including calls, emails, and texts, ensuring accurate record-keeping and swift routing of urgent medical inquiries to a doctor.
Provide personalized and memorable experiences by creatively addressing customer needs and always striving to say “yes.”
Listen empathetically, resolve concerns promptly, and proactively anticipate issues before they escalate.
Maintain clear communication with nurses and doctors regarding customer needs to ensure seamless care.
Offer compassionate guidance on financial options and end-of-life decisions while maintaining confidentiality.
Process payments accurately while safeguarding personal and financial information.
Follow up with customers to ensure satisfaction and continued support.
About the job
ABOUT VEG
Founded in 2014, Veterinary Emergency Group (VEG) is dedicated to providing exceptional care for pets and their owners in times of crisis. We have redefined the emergency veterinary experience by opening hospitals that operate 24/7, 365 days a year, across the nation, ensuring that we meet the needs of both our clients and our dedicated team members—our VEGgies!
At VEG, we empower our employees to shape their careers in veterinary emergency medicine. Our innovative, open-concept hospitals allow you to engage with a wide variety of emergency cases, including exotics, while fostering a customer-centric approach that guarantees exceptional care for pets and their owners.
We are committed to creating an inclusive and supportive work environment where every VEGgie feels valued and has opportunities for professional growth and mentorship. Our commitment to excellence has earned us recognition as a Great Place to Work® for 2025 and 2026.
About Veterinary Emergency Group (VEG)
Veterinary Emergency Group (VEG) is on a mission to revolutionize the veterinary emergency experience. With hospitals open around the clock, we prioritize the needs of pets and their owners while providing our team with a fulfilling workplace environment. Join us in making a difference in the lives of animals and their families.