About the job
JOIN VEG: A Leader in Veterinary Emergency Care
Founded in 2014, Veterinary Emergency Group (VEG) is dedicated to transforming the emergency care experience for both pets and their owners. Our innovative approach has led to rapid expansion, with facilities operating 24/7, 365 days a year across the nation. At VEG, we prioritize not only the well-being of pets but also the happiness and satisfaction of our team members—our VEGgies!
Here at VEG, you can shape your career in veterinary emergency medicine. We challenge traditional norms with open-concept hospitals that cater to a variety of emergency cases, including exotic animals. Our emphasis on a customer-focused experience allows us to provide the high-quality care that pets and their owners deserve.
We proudly hold the title of a Great Place to Work® for 2025 and 2026, signifying our commitment to creating an exceptional workplace for our team.
YOUR ROLE AS A CUSTOMER EXPERIENCE COORDINATOR
As a Customer Experience Coordinator, you will play a crucial role in shaping the overall customer journey. Your passion for providing outstanding service will be evident in every interaction, whether it’s greeting clients in person, over the phone, or online. You will embody a professional demeanor while expertly navigating customer needs, always finding ways to say “yes.” This position offers the chance to develop your skills and advance your career in exciting and unexpected ways.
KEY RESPONSIBILITIES
- Warmly greet every customer to create a welcoming atmosphere, whether in person, on the phone, or online.
- Manage all customer communications (calls, emails, texts), ensuring accurate record-keeping and swift routing of urgent medical calls to a veterinarian.
- Deliver personalized and memorable experiences, consistently seeking creative solutions to fulfill customer requests.
- Demonstrate empathy by listening to concerns, resolving issues promptly, and preemptively addressing potential challenges.
- Collaborate with nurses and doctors to keep them informed about customer needs, facilitating a seamless care experience.
- Provide compassionate and confidential guidance on financial options and end-of-life choices.
- Process payments accurately while safeguarding personal and financial information.
- Follow up with customers to ensure satisfaction and build lasting relationships.

