Key ResponsibilitiesAutomation & Workflow ImprovementCreate, develop, and sustain workflow automations utilizing automation tools or Google Apps Script.Explore and prototype automation workflows using platforms like n8n.Document automation processes, workflows, and dependencies to ensure they are maintainable and scalable.Business Requirements & Product SupportTranslate operational CX challenges into clear business and functional requirements, assisting with feature requests, testing, and coordination with external vendors.Work alongside product teams to determine when automation solutions can evolve into long-term product features.Data Analysis & Performance MonitoringExamine ticket volumes, workflow performance, and customer interaction metrics to uncover opportunities for automation.Track and report on the impact of automation initiatives, focusing on efficiency gains and improvements in resolution times.Support the creation of dashboards and reports using tools such as Google Sheets or Looker.Stakeholder & Vendor CoordinationCollaborate closely with the CX Operations and Product teams, as well as external vendors, to facilitate implementation and continuous improvement.Assist in user acceptance testing (UAT), post-implementation validation, and issue tracking.Effectively communicate progress, risks, and insights to both technical and non-technical stakeholders.RequirementsBachelor’s degree in Business, Information Systems, Engineering, Data, or related disciplines.Exceptional logical reasoning and problem-solving capabilities.Proficient in Google Workspace applications (Sheets, Docs, Slides).Basic experience with scripting or automation tools (e.g., Google Apps Script, JavaScript, Python, or no-code/low-code platforms).Ability to articulate processes, requirements, and improvement proposals clearly.A proactive attitude with a desire to learn and innovate.
About the job
Join our dynamic Customer Experience (CX) Design team as a Customer Experience Design Officer, where you will play a pivotal role in streamlining operational workflows, boosting efficiency, and enriching customer experiences through innovative automation, insightful data analysis, and collaborative efforts across various functions.
Your primary focus will be on identifying key CX pain points, implementing actionable automation solutions for short- to mid-term improvements, and collaborating with Product, Operations, and Technology teams to drive long-term scalable enhancements.
This position is ideal for recent graduates or early-career professionals passionate about automation and process improvement, equipped with strong analytical skills.
About Teleport Careers
Teleport Careers is committed to enhancing customer experiences through innovative solutions and collaborative efforts. Our team thrives on creativity, efficiency, and a passion for continuous improvement in operational workflows.
This job posting is no longer active and is not accepting applications.
Customer Experience Design Officer
Teleport CareersKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Key ResponsibilitiesAutomation & Workflow ImprovementCreate, develop, and sustain workflow automations utilizing automation tools or Google Apps Script.Explore and prototype automation workflows using platforms like n8n.Document automation processes, workflows, and dependencies to ensure they are maintainable and scalable.Business Requirements & Product SupportTranslate operational CX challenges into clear business and functional requirements, assisting with feature requests, testing, and coordination with external vendors.Work alongside product teams to determine when automation solutions can evolve into long-term product features.Data Analysis & Performance MonitoringExamine ticket volumes, workflow performance, and customer interaction metrics to uncover opportunities for automation.Track and report on the impact of automation initiatives, focusing on efficiency gains and improvements in resolution times.Support the creation of dashboards and reports using tools such as Google Sheets or Looker.Stakeholder & Vendor CoordinationCollaborate closely with the CX Operations and Product teams, as well as external vendors, to facilitate implementation and continuous improvement.Assist in user acceptance testing (UAT), post-implementation validation, and issue tracking.Effectively communicate progress, risks, and insights to both technical and non-technical stakeholders.RequirementsBachelor’s degree in Business, Information Systems, Engineering, Data, or related disciplines.Exceptional logical reasoning and problem-solving capabilities.Proficient in Google Workspace applications (Sheets, Docs, Slides).Basic experience with scripting or automation tools (e.g., Google Apps Script, JavaScript, Python, or no-code/low-code platforms).Ability to articulate processes, requirements, and improvement proposals clearly.A proactive attitude with a desire to learn and innovate.
About the job
Join our dynamic Customer Experience (CX) Design team as a Customer Experience Design Officer, where you will play a pivotal role in streamlining operational workflows, boosting efficiency, and enriching customer experiences through innovative automation, insightful data analysis, and collaborative efforts across various functions.
Your primary focus will be on identifying key CX pain points, implementing actionable automation solutions for short- to mid-term improvements, and collaborating with Product, Operations, and Technology teams to drive long-term scalable enhancements.
This position is ideal for recent graduates or early-career professionals passionate about automation and process improvement, equipped with strong analytical skills.
About Teleport Careers
Teleport Careers is committed to enhancing customer experiences through innovative solutions and collaborative efforts. Our team thrives on creativity, efficiency, and a passion for continuous improvement in operational workflows.