We are seeking an enthusiastic team player who is passionate about the automotive industry and eager to take initiative in achieving excellent results.The ideal candidate will possess:Proficient computer skills, particularly in MS Office;Fluency in English, French, and Spanish;Prior experience in customer interaction is advantageous;Exceptional problem-solving and communication abilities;Adeptness in planning and coordinating complex schedules.If you are customer-focused and possess strong communication skills, we would love to hear from you!
About the job
Join MSX International as a dynamic and driven Customer Experience Specialist (French/Spanish Speaking) in our vibrant Rome office. In this role, you will be the first point of contact for our valued customers, managing inquiries through phone calls, emails, and our ticketing system.
Your primary responsibilities will include:
Handling customer inquiries through our ticket system and telephone;
Ensuring customer satisfaction through effective communication and timely follow-ups;
Adhering to company policies and procedures to maintain high standards of service.
About MSX International
With over 30 years of experience, MSX International has established itself as a trusted partner to leading vehicle manufacturers, retailers, and mobility organizations worldwide. Our commitment lies in helping clients transform their businesses and enhance operational efficiency in areas such as Sales Performance, Repair Optimization, Compliance, Parts and Accessories Sales Performance, and Consumer Engagement.Leveraging our global teams, industry expertise, and innovative technologies, we deliver bespoke solutions and services that not only optimize operations but also captivate customers.
This job posting is no longer active and is not accepting applications.
We are seeking an enthusiastic team player who is passionate about the automotive industry and eager to take initiative in achieving excellent results.The ideal candidate will possess:Proficient computer skills, particularly in MS Office;Fluency in English, French, and Spanish;Prior experience in customer interaction is advantageous;Exceptional problem-solving and communication abilities;Adeptness in planning and coordinating complex schedules.If you are customer-focused and possess strong communication skills, we would love to hear from you!
About the job
Join MSX International as a dynamic and driven Customer Experience Specialist (French/Spanish Speaking) in our vibrant Rome office. In this role, you will be the first point of contact for our valued customers, managing inquiries through phone calls, emails, and our ticketing system.
Your primary responsibilities will include:
Handling customer inquiries through our ticket system and telephone;
Ensuring customer satisfaction through effective communication and timely follow-ups;
Adhering to company policies and procedures to maintain high standards of service.
About MSX International
With over 30 years of experience, MSX International has established itself as a trusted partner to leading vehicle manufacturers, retailers, and mobility organizations worldwide. Our commitment lies in helping clients transform their businesses and enhance operational efficiency in areas such as Sales Performance, Repair Optimization, Compliance, Parts and Accessories Sales Performance, and Consumer Engagement.Leveraging our global teams, industry expertise, and innovative technologies, we deliver bespoke solutions and services that not only optimize operations but also captivate customers.
