About the job
Join our team as a Customer Experience Specialist at Carvana! We are seeking Customer Advocates with a minimum of 2 years of customer-facing experience to embark on an exciting career with the fastest-growing used automotive retailer in U.S. history and a proud member of the Fortune 500!
Our Customer Advocates play a crucial role in reintroducing joy into the car-buying experience, whether it's delivering vehicles to customers or engaging with the local community. If you're ready to embrace the 'Hauler-Life', read on!
- Shift Requirement: This role requires availability from 11 AM to 9 PM, with team members expected to work 7 days a week. Days off will alternate between weekdays and weekends.
- Location: You will be based at our Inspection Center in Trenton, OH, 45067.
- Base compensation starts at $20 per hour.
- Opportunity to increase hourly compensation by $0.50 every 3 months based on performance!
- Represent our dynamic brand in unique ways! From providing memorable customer experiences in the field to operating one of our Vending Machines (in select locations), our Customer Advocates ensure each customer enjoys a seamless car-delivery experience.
- We offer competitive benefits including medical, dental, vision, matching 401k, student loan payments, vehicle discounts, pet benefits, and more!
We are looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
- Deliver vehicles directly to customers' doors using our custom car haulers (no commercial license required, as you will receive comprehensive training).
- Physically load and unload vehicles onto the hauler and conduct regular inspections to maintain safety standards.
- Complete necessary customer paperwork with accurate notes in our tracking system.
- Drive safely while maintaining a clean driving record in line with Carvana's CMV Driver Qualification policy.
Note: Candidates must have (or be able to obtain) a Notary in their local jurisdiction within the first 90 days of employment, with the process sponsored by Carvana.

