About the job
Join Carvana as a Customer Experience Specialist and embark on a rewarding journey with the fastest-growing used automotive retailer in U.S. history. We seek passionate Customer Advocates with a minimum of 2 years of customer-facing experience to help us enhance the car-buying experience and spread joy in our communities.
In this role, you will deliver happiness directly to our customers' driveways and engage with the local community, ensuring that every interaction is memorable. Are you ready to embrace the 'Hauler-Life' and be a part of this transformative experience?
Shift Requirement: Availability is required for shifts from 7 AM to 5 PM, 9 AM to 7 PM, or 11 AM to 9 PM, including 7 days a week with rotating days off.
Location: This position is based out of our Akron, NY Inspection Center - Zip Code 14011.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $20/hr with ample growth opportunities based on your performance. You can increase your earnings swiftly:
- Pay Range: $20-$22 hourly
- Starting Pay: $20/hr
- At 3 Months: $20.50/hr
- At 6 Months: $21/hr
During your first year, you have the opportunity to progress from $20/hr to $22/hr through our performance-based Careers Not Jobs program, which includes four merit opportunities annually. Eligible team members can also receive an additional $0.50 increase in pay every 90 days.
And that's not all! Market Operations may provide additional performance-based incentive programs specific to your location, allowing for even greater earnings.
Benefits + Perks:
We invest in our team members' success because when you grow, we grow. Here’s how we support you:
- Compensation: Competitive, performance-based pay PLUS 401(k) with company match and opportunities for overtime during busy seasons.
- Fast Track Advancement Opportunities: Exceptional performers can achieve higher pay rates sooner based on performance.
- Health & Wellness: 100% company-paid healthcare premiums along with dental and vision benefits, plus a wellness program to support your mental, physical, and financial health. We value your pets too! Enjoy our pet care savings program.

