Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Manager
Qualifications
Proven experience in customer service management or a related field.Strong leadership skills with the ability to motivate and develop a team.Excellent communication skills in both English and Mandarin.Analytical mindset with a passion for data-driven decision making.Experience in the travel or hospitality industry is a plus.
About the job
Join our dynamic team at Agoda as a Customer Experience Team Manager for our Chinese team based in Foshan. In this pivotal role, you will lead a dedicated team focused on enhancing customer satisfaction and driving engagement. Your leadership will be instrumental in developing strategies that improve service delivery and foster a customer-centric culture.
As a manager, you will be responsible for mentoring team members, analyzing customer feedback, and implementing innovative solutions to elevate the overall customer experience. You will work closely with cross-functional teams to align our objectives and ensure we meet the evolving needs of our customers.
About Agoda
Agoda is a leading online travel agency that connects travelers with a wide range of accommodation options. With a strong presence in Asia, we pride ourselves on providing exceptional service and innovative technology to enhance the travel experience for our customers. Join us and be part of a diverse team dedicated to making travel easier and more accessible for everyone.
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Manager
Qualifications
Proven experience in customer service management or a related field.Strong leadership skills with the ability to motivate and develop a team.Excellent communication skills in both English and Mandarin.Analytical mindset with a passion for data-driven decision making.Experience in the travel or hospitality industry is a plus.
About the job
Join our dynamic team at Agoda as a Customer Experience Team Manager for our Chinese team based in Foshan. In this pivotal role, you will lead a dedicated team focused on enhancing customer satisfaction and driving engagement. Your leadership will be instrumental in developing strategies that improve service delivery and foster a customer-centric culture.
As a manager, you will be responsible for mentoring team members, analyzing customer feedback, and implementing innovative solutions to elevate the overall customer experience. You will work closely with cross-functional teams to align our objectives and ensure we meet the evolving needs of our customers.
About Agoda
Agoda is a leading online travel agency that connects travelers with a wide range of accommodation options. With a strong presence in Asia, we pride ourselves on providing exceptional service and innovative technology to enhance the travel experience for our customers. Join us and be part of a diverse team dedicated to making travel easier and more accessible for everyone.