About the job
Join Carvana as a Customer Advocate and help us reshape the car-buying experience! We are on the lookout for individuals who possess at least 2 years of customer-facing experience. Carvana is recognized as the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Our Customer Advocates play a pivotal role in delivering joy to customers right at their driveways. Whether you're involved in delivering vehicles or engaging with the local community, you will be at the forefront of reintroducing happiness into the car-buying process. Are you ready to embrace the 'Hauler-Life'?
Shift Requirements: This position requires availability for shifts from 7 AM to 5 PM, 9 AM to 7 PM, or 11 AM to 9 PM, and team members must be available to work 7 days a week. Days off will rotate between weekdays and weekends.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $17/hour, with ample growth opportunities based on performance. You can increase your earnings in a short time frame:
- Pay Range: $17-$19 hourly
- Starting Pay: $17/hr
- After 3 Months: $17.50/hr
- After 6 Months: $18/hr
In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, providing four merit opportunities annually. Eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
Additionally, Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We significantly invest in our team members’ success because when our team members grow, we grow. Here’s how we invest in you:
- Compensation: Competitive, performance-based compensation PLUS 401(k) with Carvana match, and the opportunity for overtime during busy seasons.
- Fast Track Advancement Opportunities: Exceptional performers achieve higher pay rates sooner based on performance. Your hard work will not go unnoticed.
- Health & Wellness: 100% company-paid healthcare premiums plus dental and vision benefits. A wellness program supports mental, physical, and financial health. We also offer a pet care savings program to keep your furry friends happy and healthy.
- Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increasing to 20 days thereafter).

