About the job
At Playlist, we believe that life’s most enriching experiences occur when individuals disconnect from their screens to engage, connect, discover, and enjoy. We are creating the ultimate platform for intentional living, linking people with transformative experiences in fitness, wellness, and more. With esteemed brands such as Mindbody and ClassPass, Playlist empowers both businesses and individuals, facilitating the transition from aspirations to actionable goals. Join us as we redefine technology’s role in fostering meaningful, real-life connections.
Mindbody provides wellness entrepreneurs with innovative technology to build successful businesses and deliver outstanding experiences. Our culture thrives on curiosity and innovation, connecting people and businesses through advanced solutions. If you are driven by a passion for enhancing wellness through technology, we invite you to join our team.
About the Role
- Facilitate customer consultations to assess project requirements for the design and implementation of projects, contributing to timelines and deliverables.
• Collaborate with customers and partners to understand their business models and objectives, assisting in designing workflows that promote scalable solutions.
• Oversee and execute implementation activities, including multi-location setups and integrations, ensuring a seamless customer experience.
• Take ownership of standard implementation projects, ensuring all timelines and deliverables are fulfilled.
• Collaborate with Project Managers and senior team members on larger or more complex implementation initiatives.
• Engage directly with customers to manage initial system access, support data conversions and integrations, create documentation, and provide user training for successful software launches.
• Keep project documentation, templates, and processes up to date to ensure consistent delivery.
• Manage client expectations by maintaining clear communication with both internal and external stakeholders.
• Build and maintain strong relationships with clients to foster ongoing support and success.

