About the job
As a Mid-Market Customer Onboarding Project Manager, you will take charge of the complete lifecycle of software and phone system implementation for our mid-market and enterprise clients at Weave. Your expertise will ensure a seamless transition from the sales phase to active operational use by overseeing system installations, coordinating technical resources, and guiding clients through every step of the onboarding process. Serving as both a project manager and a trusted advisor, you will collaborate with IT teams, administrators, and stakeholders to customize solutions that address intricate business challenges, minimizing downtime and expediting the time-to-value for our clients.
In addition to overseeing deployment, you will play a pivotal role in positioning customers for long-term success. By aligning implementation strategies with client objectives, promoting best practices, and facilitating smooth adoption, you will empower mid-market and enterprise clients to maximize their investment returns and lay the groundwork for sustainable growth using our platform.
This position is hybrid: in-office Monday through Wednesday, with optional work-from-home Thursdays and Fridays.
Reports to: Onboarding Manager

