About the job
Customer & Partnerships Operations Manager
Location: London
Employment Type: Full-time
Workplace Type: In-office (4 days/week)
Are you passionate about driving scalable commercial execution? Do you excel at the intersection of systems, data, and processes? Do you find joy in translating strategic initiatives into operational success? If this resonates with you, we would love to connect!
About Us
At Modulr, our vision is to create a world where every business is empowered by embedded payments. We facilitate streamlined payment solutions for businesses ranging from SMEs to large enterprises across the UK and Europe, enabling them to efficiently manage their funds through a variety of payment methods, accounts, and card products. To learn more about our mission and culture, visit our website and our careers page.
Your Responsibilities
- Lead the operational management for the Account Management and Partnerships Teams.
- Serve as a Revenue Operations business partner to both teams.
- Develop and maintain scalable and efficient operational processes.
- Support the design and implementation of commission plans.
- Oversee the internal exception process for revenue reductions affecting customers.
- Conduct weekly reviews of deals with the team to ensure pipeline health and report updates to leadership and FP&A.
- Establish operational processes for the newly formed Partnerships Team.
- Create and manage comprehensive reports and dashboards for the Account Management and Partnerships functions.
- Model partnership programs to drive revenue growth and profitability.
- Optimize Salesforce and Partner Relationship Management (PRM) tools for enhanced reporting and efficiency.
- Continuously assess end-to-end processes for opportunities for efficiency and automation.
- Implement renewal management processes and provide modeling for significant strategic renewals.
- Deliver Go-To-Market reporting to commercial leadership for Account Management and Partnerships.
- Collaborate with the broader Revenue Operations and Commercial teams on Go-To-Market projects.
Who You Are
Qualifications:
- A commercially focused individual with an operational mindset.
- Demonstrated experience supporting commercial teams in similar roles.