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Experience Level
Experience
Qualifications
Bachelor's degree from a recognized university or technical institutionExcellent verbal and written communication skillsProficient in English, both written and spokenStrong knowledge of MS Office applicationsTeam-oriented with outstanding professional demeanor, reliability, responsibility, confidentiality, and adherence to banking privacy laws. Results-driven, responsive, detail-oriented, well-groomed, analytical, and capable of assessing situations accurately while demonstrating resilience and effectiveness under pressure. Strong communication and adaptability skills with the ability to identify weaknesses and gaps.
About the job
Mellon Group is currently seeking a Customer Request Management Specialist on behalf of a leading Financial Institution.
Main Responsibilities:
1) Receive, manage, investigate, and respond to second-level customer inquiries across all banking topics. 2) Investigate complaints related to cards, digital banking, and Go For More services. 3) Collaborate with other departments within the bank when their assistance is essential for case management.
About Mellon Group
Mellon Group is a prominent player in the financial sector, committed to delivering exceptional customer service and innovative banking solutions. Join our team to be part of a dynamic and growth-oriented environment.
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Experience
Qualifications
Bachelor's degree from a recognized university or technical institutionExcellent verbal and written communication skillsProficient in English, both written and spokenStrong knowledge of MS Office applicationsTeam-oriented with outstanding professional demeanor, reliability, responsibility, confidentiality, and adherence to banking privacy laws. Results-driven, responsive, detail-oriented, well-groomed, analytical, and capable of assessing situations accurately while demonstrating resilience and effectiveness under pressure. Strong communication and adaptability skills with the ability to identify weaknesses and gaps.
About the job
Mellon Group is currently seeking a Customer Request Management Specialist on behalf of a leading Financial Institution.
Main Responsibilities:
1) Receive, manage, investigate, and respond to second-level customer inquiries across all banking topics. 2) Investigate complaints related to cards, digital banking, and Go For More services. 3) Collaborate with other departments within the bank when their assistance is essential for case management.
About Mellon Group
Mellon Group is a prominent player in the financial sector, committed to delivering exceptional customer service and innovative banking solutions. Join our team to be part of a dynamic and growth-oriented environment.