Qualifications
Experience in the online betting or gambling sector.Expertise in implementing a variety of research methodologies, including surveys, focus groups, and interviews.Proven track record in conducting brand tracking studies, customer lifecycle initiatives, NPS, CSAT, and related programs.Strong ability in data storytelling, crafting engaging narratives from data insights.Essential proficiency in Microsoft Excel; familiarity with Q, R, or Python is a plus.Meticulous attention to detail and confidence in handling large datasets.Exceptional verbal and written communication abilities.Self-driven and capable of thriving independently as well as collaboratively within a team.
About the job
Join our dynamic North American research team as a Customer Research Analyst, where your primary focus will be to advocate for the voice of the customer. You will employ a diverse array of research methodologies to extract valuable insights that can significantly enhance our customer experience.
We are in search of a data-driven professional with a keen sense of curiosity and an aptitude for transforming complex data into engaging and comprehensible narratives. Your enthusiasm for analyzing customer behavior and market dynamics will be essential in converting findings into actionable strategies that improve our North American operations.
Reporting directly to the Associate Vice President, you will demonstrate proactivity, reliability, and exceptional communication skills, skillfully aligning customer insights with our business objectives.
This position offers a salary range of $70,000 to $90,000 annually and is eligible for our hybrid work-from-home policy.
About bet365
At bet365, we are at the forefront of online gambling, having transformed the industry since our inception in 2000 by Denise Coates CBE. With a workforce exceeding 9,000 and serving over 100 million customers in 27 languages, our dedication to In-Play betting has cemented our position as market leaders. We provide unparalleled experiences across 96 sports and 700,000 streaming events, processing over 6 billion HTTP requests daily and facilitating more than 2 million bets per hour at peak.We foster an environment that encourages our employees to challenge the status quo and innovate, resulting in a culture that values and rewards creativity. This empowers our team members with opportunities for personal and professional growth, enabling them to make a significant impact in the online gambling arena.