About the job
Location: Fully Remote – Based in the Philippines
Compensation: $8.65 (USD) per hour plus monthly performance bonuses and other incentives.
Schedule:
- Mandatory 4-Week Paid Virtual Training, Monday–Friday, from 8:00 AM to 5:00 PM CST.
- Operating hours are from 7:00 AM to 9:00 PM CST, seven days a week. Flexibility to work any shifts during this timeframe is required.
- Common schedules may include (all CST - US time zone):
- Mon–Fri: 8:00 AM–12:00 PM, 4:00 PM–8:00 PM
- Sat–Wed: 7:00 AM–4:00 PM
- Sun–Thu: 12:00 PM–9:00 PM
- Sun–Thu: 7:00 AM–4:00 PM
- Sat–Wed: 10:00 AM–7:00 PM
- Mon–Fri: 12:00 PM–9:00 PM
- Mon–Tue: 7:00 AM–4:00 PM; Wed–Fri: 12:00 PM–9:00 PM
About the Role:
Nerdy is in search of dedicated sales and customer retention experts located in the Philippines to strengthen our expanding Customer Retention team. This position is not your typical support role; it is a sales-oriented retention position focused on preserving revenue, enhancing customer trust, and transforming cancellation inquiries into renewed confidence in our services. You will engage in impactful, high-stakes discussions with families contemplating leaving our services. Using consultative selling techniques, empathy, and resilience, you will identify their needs, address concerns, and propose effective solutions to keep students on their educational path.
If you excel in performance-driven settings, have a talent for closing sales, and are passionate about education, this is your chance to make a significant difference—while being rewarded for your achievements.
Why Join Nerdy?
- Innovative Technology: Become part of a leading U.S. educational technology firm that is revolutionizing learning through cutting-edge technology and personalized solutions.
- Career Advancement: This full-time, fully remote role offers comprehensive training and opportunities for performance-based growth into training, leadership, and other areas within the company. Succeed in your position and watch both your career and earnings flourish.
- Attractive Bonuses: Surpass your retention and renewal goals to unlock performance bonuses and additional incentives.
- Impactful Work: Assist students in reaching their academic aspirations and positively influence their educational journeys.

