Qualifications
Key Requirements:Demonstrated experience in a fast-paced customer service environment.Strong communication skills, with a confident telephone manner and the ability to quickly establish rapport.Professional and polite demeanor, with a willingness to exceed customer expectations.Excellent administrative skills, proficient in Microsoft Office applications.High levels of self-motivation and initiative to effectively address problems.Embodiment of the core DPD values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
About the job
Join our dedicated and friendly customer services team at DPD Gloucester as a Customer Service Advisor. We are seeking an experienced and dependable individual to enhance our commitment to putting customers at the heart of everything we do.
In this role, you will assist both internal and external customers regarding parcel collection and delivery queries. Collaborating closely with our Drivers, Shift Managers, and Operations Managers, you will identify challenges, proactively problem-solve, and take ownership of resolving these issues.
Your responsibilities will include:
- Responding to inquiries regarding delivery statuses and providing Proof of Delivery (POD).
- Conducting thorough investigations for missing parcels and resolving any delivery disputes.
About DPD Group UK
Contract Details: 6 Month Fixed Term Contract, 37.5 Hours per Week.Salary: Approximately £24,400 per annum.Location: DPD Gloucester, Jessops Court, Waterwells Business Park, Quedgeley, GL2 2AP.Working Days: 5 out of 7 days including weekends.Working Hours: 09:00 - 17:30.Join us on our journey to become the UK’s most sustainable delivery company while ensuring our customers receive world-class service. With a turnover exceeding £2 billion, we offer great benefits and numerous opportunities for career progression.At DPD, we are committed to creating an ethical, inclusive, and socially responsible work environment. Alongside job security and a competitive salary, we provide fantastic benefits from day one.