Qualifications
Qualifications we seek:Demonstrated experience in a fast-paced customer service environmentStrong communication skills with a confident telephone demeanor, capable of building rapport swiftlyProfessionalism and politeness at all times, with a commitment to going the extra mile to surpass customer expectationsExceptional administrative skills and proficiency in Microsoft Office applicationsHigh levels of self-motivation and initiative for effective problem-solvingEmbodiment of DPD's core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability
About the job
Join our dynamic and customer-centric team as a Customer Service Advisor, where your role will be crucial in delivering outstanding service to our valued customers. Our Site Manager is seeking a dependable and seasoned professional to enhance our friendly customer service team, dedicated to placing our customers' needs at the forefront of everything we do.
In this pivotal position, you will assist both internal and external customers regarding parcel collection or delivery inquiries. You'll collaborate closely with our Drivers, Shift Managers, and Operations Managers to identify challenges, proactively problem-solve, and take ownership of issue resolution.
Your responsibilities will include:
- Responding to customer inquiries regarding delivery statuses and providing Proof of Delivery (POD)
- Conducting thorough investigations for missing parcels and resolving delivery disputes
- Promoting our company’s products and services to both new and existing customers
About DPDgroup UK
We are on a mission to become the UK’s most sustainable delivery company while continuing to provide our customers with world-class service. With a turnover exceeding £2 billion, our thriving and fast-paced business offers excellent benefits and numerous opportunities for career advancement from day one.At DPD, we pride ourselves on fostering an open, ethical, inclusive, and socially responsible workplace. Alongside job security and the necessary tools to excel, you will enjoy a competitive salary and fantastic benefits.