Key Responsibilities:Provide exceptional customer service to enhance customer satisfaction.Assist customers with inquiries and guide them in discovering our luxury products.Collaborate with team members to improve service delivery and customer experiences.Desired Skills:Strong communication skills in English.Ability to work in a fast-paced environment.Detail-oriented with a focus on quality and efficiency.
About the job
Join Farfetch, a premier global marketplace for luxury fashion, where we connect customers across more than 190 countries with stunning items from over 50 nations and 1,400 of the world's top brands and boutiques. Experience a unique shopping journey that showcases the finest luxury selections, tailored for every style and occasion.
OPERATIONS TEAM
The Operations team is the heartbeat of our marketplace, expertly overseeing every aspect of the order process. From crafting engaging online content and ensuring secure payment transactions to managing order fulfillment and delivery, our team is dedicated to enhancing the customer experience at every touchpoint.
OUR LISBON OFFICE
Located in the vibrant SĂtio co-working space in Lisbon, the Farfetch office is a flexible and well-connected hub. It is ideally situated near key business areas, making it a lively and productive workspace.
ROLE OVERVIEW
As a Customer Service Advisor, you will be the face and voice of Farfetch for our strategic partners. This crucial role requires a passion for customer service and a commitment to exceeding expectations through high-quality, efficient support. You will create memorable experiences for customers as they explore our partners’ extraordinary product offerings. Reporting to the Customer Service Supervisor, this position offers invaluable hands-on experience in a dynamic fashion environment.
About Farfetch
Farfetch is the leading global marketplace for luxury fashion, connecting a diverse range of customers with the finest products from across the globe. With an extensive selection and a commitment to exceptional customer experiences, Farfetch redefines luxury shopping.
This job posting is no longer active and is not accepting applications.
Customer Service Advisor (English Speaker) - Temporary Role
Key Responsibilities:Provide exceptional customer service to enhance customer satisfaction.Assist customers with inquiries and guide them in discovering our luxury products.Collaborate with team members to improve service delivery and customer experiences.Desired Skills:Strong communication skills in English.Ability to work in a fast-paced environment.Detail-oriented with a focus on quality and efficiency.
About the job
Join Farfetch, a premier global marketplace for luxury fashion, where we connect customers across more than 190 countries with stunning items from over 50 nations and 1,400 of the world's top brands and boutiques. Experience a unique shopping journey that showcases the finest luxury selections, tailored for every style and occasion.
OPERATIONS TEAM
The Operations team is the heartbeat of our marketplace, expertly overseeing every aspect of the order process. From crafting engaging online content and ensuring secure payment transactions to managing order fulfillment and delivery, our team is dedicated to enhancing the customer experience at every touchpoint.
OUR LISBON OFFICE
Located in the vibrant SĂtio co-working space in Lisbon, the Farfetch office is a flexible and well-connected hub. It is ideally situated near key business areas, making it a lively and productive workspace.
ROLE OVERVIEW
As a Customer Service Advisor, you will be the face and voice of Farfetch for our strategic partners. This crucial role requires a passion for customer service and a commitment to exceeding expectations through high-quality, efficient support. You will create memorable experiences for customers as they explore our partners’ extraordinary product offerings. Reporting to the Customer Service Supervisor, this position offers invaluable hands-on experience in a dynamic fashion environment.
About Farfetch
Farfetch is the leading global marketplace for luxury fashion, connecting a diverse range of customers with the finest products from across the globe. With an extensive selection and a commitment to exceptional customer experiences, Farfetch redefines luxury shopping.