About the job
As a vital member of our Customer Service team and reporting directly to the Customer Service Manager, you will play a crucial role in assisting our valued clients.
A day at Boulanger looks like this:
- Delivering exceptional customer service. How? By warmly welcoming each customer promptly and guiding them with professionalism to ensure their complete satisfaction.
- Handling transactions efficiently. How? By adhering to procedures and paying attention to every detail for a seamless and enjoyable experience.
- Simplifying financing options. How? By preparing financing files and providing clear answers to help customers make their purchases a reality.
- Streamlining product pickup. How? By ensuring products are ready quickly and suggesting accessories to enhance the overall experience.
- Effectively managing after-sales service. How? By finding appropriate solutions and offering personalized support that makes a difference.
- Building customer loyalty. How? By presenting loyalty programs and fostering a lasting relationship based on trust.
- Providing a premium experience. How? By anticipating customer needs and offering tailored solutions that exceed expectations.

