About the job
Reporting to the Customer Service Manager, you play a vital role in assisting our customers.
A day at Boulanger involves:
- Ensuring a warm welcome to our customers. How? By greeting each customer promptly and guiding them with professionalism for guaranteed satisfaction.
- Handling transactions accurately. How? By adhering to procedures and paying attention to every detail for a seamless and pleasant experience.
- Simplifying financing options. How? By creating financing files and providing clear answers to help each customer complete their purchases.
- Optimizing product pickups. How? By ensuring products are ready quickly while suggesting accessories to enhance the experience.
- Managing after-sales service efficiently. How? By finding tailored solutions and offering personalized support that makes a difference.
- Building customer loyalty. How? By introducing loyalty programs and fostering a long-lasting trust-based relationship.
- Delivering a premium experience. How? By anticipating customer expectations and offering customized solutions to exceed them.

