About the job
- Provide prompt and courteous service with a smile.
- Answer phone calls swiftly and clearly, ensuring a friendly demeanor.
- Be knowledgeable about hotel and village activities and inform guests accordingly.
- Maintain a clean and organized workspace.
- Assist colleagues during peak busy times.
- Be available for split shifts and night shifts.
- Know room availability, rates, and various packages.
- Help guests with luggage transportation.
- Check guests into the hotel efficiently.
- Handle guest departures systematically.
- Respond to guest inquiries and provide accurate information.
- Assist guests with their bags.
- Take reservations at the front desk and over the phone.
- Participate in communication meetings and various training sessions.
- Perform any other duties related to this position.

