Qualifications
High school diploma or GED is required.Must be at least 18 years of age.Authorized to work in the United States.U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).Ability to follow detailed processes and consistently meet performance expectations.Excellent communication and active listening skills.Proficient in navigating computer applications and web-based tools.Self-motivated with the ability to work independently and adhere to schedules.Preferred Qualifications:Previous experience in a call center or customer service role.Bilingual in Spanish and English is preferred but not required.Familiarity with phone-based or computer-based support environments.
About the job
Join our dynamic team at Genesis Call Center as a Customer Service Agent. In this pivotal role, you will engage with customers through inbound calls for renowned brands, providing assistance with inquiries, service requests, account management, and product support.
Utilizing our comprehensive systems and resources, you will deliver exceptional customer service while upholding professionalism, accuracy, and alignment with brand standards.
This position offers flexible scheduling upon certification, making it an excellent opportunity for those seeking a stable, structured support role with significant growth potential.
About Genesis Call Center
Genesis Call Center specializes in recruiting, training, and managing U.S.-based Customer Service Representatives (CSRs) who support a variety of national brands across sectors such as customer service, roadside assistance, healthcare logistics, and retail support.Our secure, cloud-based systems empower team members to work from their designated locations, contributing to a modern, environmentally conscious support model.As a W2 employer, we offer structured onboarding, genuine support, and real opportunities for career advancement.
