About the job
Join DF Capital, a distinguished bank specializing in commercial and retail finance solutions, as well as savings products tailored for consumers and small businesses. Based in the vibrant city of Manchester, we proudly serve thousands of customers across the UK and into Europe, empowering their ambitions with personalized financial solutions.
Our innovative approach combines the agility of a specialist lender with the reliability and service standards expected from a regulated bank. Whether it’s providing flexible lending options or straightforward savings products, our focus is on meeting the unique needs of our customers.
In 2025, we proudly launched DF Capital Retail Finance, a subsidiary dedicated to delivering specialized hire purchase solutions for our retail clients.
Our mission is clear: to deliver exceptional value for our customers, our communities, and our colleagues.
THE ROLE
At DF Capital, our customers are our priority. As a vital part of our Customer Services Team, you will be instrumental in supporting both our savings and consumer lending customers, guided by the Customer Services Manager. Your role will involve addressing customer inquiries with efficiency and professionalism.
We seek candidates who demonstrate outstanding customer service skills and possess the ability to engage effectively with a diverse range of clients, from small to medium-sized businesses to individual consumers. Ideal candidates will have expertise in:
- In-Life Loan Servicing
- Finance Applications
- Credit Card / Mail Order
- Complaint Resolution or Collections, emphasizing strong communication, conflict resolution, and negotiation skills
Requirements
DF Capital is committed to providing our employees with the necessary training and support to excel in their roles and advance their careers. We believe that candidates with the right attitude and drive will thrive in this position.
Your responsibilities will include:
- Being the initial point of contact for our Consumer Lending and Savings customers via phone, email, and secure messaging
- Ensuring timely and accurate responses to customer inquiries while adhering to service level agreements
- Assisting customers with account management tasks, including payment processing, account updates, and general inquiries
- Collaborating closely with other departments, including Lending Operations, Credit, Collections & Recoveries, and Change Management
- Ensuring all processes are executed efficiently and accurately