You possess experience in customer service; we also welcome applications from career changers.You have at least one year of relevant professional experience in banking, FinTech, finance, or insurance.Customer orientation and teamwork are your top priorities.You communicate positively and think in a solution-oriented manner.You have excellent German language skills (at least C1) and good English skills (at least B2) in both spoken and written form.
About the job
As a Customer Service Associate, you will address inquiries from customers regarding active trading, portfolio management, and tax issues via phone, email, and chat.
You will independently handle requests and find solutions that satisfy our customers. If necessary, you will coordinate with other departments or escalate inquiries to our Tier 2 Support team.
You will identify areas for improvement and proactively assist in the continuous enhancement of our services.
You will enjoy diving into new topics and furthering your knowledge about our products.
This position is initially limited to one year.
About Scalable Capital GmbH
Scalable Capital is a leading digital investment and banking platform with a full banking license, enabling people across Europe to manage their finances independently. With the Scalable Broker, customers can invest in stocks, ETFs, cryptocurrencies, and derivatives at low costs, easily and professionally, while setting up savings plans. The digital asset management service, Scalable Wealth, offers professional investment in ETF portfolios, which are also utilized by banks and other B2B partners as a white-label solution. Attractive interest rates, loans, and private equity round out our offerings. Through the European Investor Exchange, Scalable Capital provides a stock exchange specifically designed for private investors. Over one million customers have collectively invested more than 30 billion euros on our platform.
This job posting is no longer active and is not accepting applications.
Customer Service Associate - Broker Tax & Trading (German Speaking)
You possess experience in customer service; we also welcome applications from career changers.You have at least one year of relevant professional experience in banking, FinTech, finance, or insurance.Customer orientation and teamwork are your top priorities.You communicate positively and think in a solution-oriented manner.You have excellent German language skills (at least C1) and good English skills (at least B2) in both spoken and written form.
About the job
As a Customer Service Associate, you will address inquiries from customers regarding active trading, portfolio management, and tax issues via phone, email, and chat.
You will independently handle requests and find solutions that satisfy our customers. If necessary, you will coordinate with other departments or escalate inquiries to our Tier 2 Support team.
You will identify areas for improvement and proactively assist in the continuous enhancement of our services.
You will enjoy diving into new topics and furthering your knowledge about our products.
This position is initially limited to one year.
About Scalable Capital GmbH
Scalable Capital is a leading digital investment and banking platform with a full banking license, enabling people across Europe to manage their finances independently. With the Scalable Broker, customers can invest in stocks, ETFs, cryptocurrencies, and derivatives at low costs, easily and professionally, while setting up savings plans. The digital asset management service, Scalable Wealth, offers professional investment in ETF portfolios, which are also utilized by banks and other B2B partners as a white-label solution. Attractive interest rates, loans, and private equity round out our offerings. Through the European Investor Exchange, Scalable Capital provides a stock exchange specifically designed for private investors. Over one million customers have collectively invested more than 30 billion euros on our platform.