About the job
Overview
Shift4 (NYSE: FOUR) is revolutionizing commerce by simplifying intricate payment ecosystems globally. As the forefront leader in commerce-enabling technology, Shift4 facilitates billions of transactions yearly for hundreds of thousands of businesses across virtually every industry. To learn more, visit www.shift4.com.
Shift4 is on a global expansion journey and is seeking Customer Service Associates to assist our valued customers!
This is a full-time, on-site position located at Shift4's office in Morrisville, NC with a Monday - Friday schedule.
Position Summary:
The Customer Service Associate serves as the first point of contact for merchants across various channels, addressing inquiries related to payment processing, POS systems, hardware, software, and account management. This role demands technical curiosity, adept problem-solving abilities, and the capacity to manage multiple tasks while ensuring clear and professional communication.
Key Responsibilities:
- Address and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
- Guide merchants through troubleshooting processes for credit card terminals, POS systems, and integrated software...

