Qualifications
To be successful in this role, you should possess:Proven experience in customer service or call center environments.Demonstrated skills in phone sales and effectively converting inquiries into sales.Familiarity with multiple database systems and email programs, with proficiency in word and spreadsheet applications preferred.Strong verbal and written communication skills.Ability to work calmly under pressure while managing multiple tasks.Excellent problem-solving capabilities.A commitment to delivering an exceptional customer experience.A collaborative spirit and a supportive team player attitude.Reliability and punctuality.Accurate data entry skills.
About the job
Join our dynamic team as a Customer Service Consultant at Rentokil Initial in Newcastle, where you will play an integral role in delivering exceptional service to our residential customers on a permanent full-time basis.
As a key member of the Customer Service team reporting to the Customer Service Manager, you will handle customer inquiries via phone and email, providing sales support and solutions to ensure a positive experience.
Your primary responsibilities will include:
- Managing inbound calls and emails from residential customers.
- Making proactive outbound calls to promote our products and services.
- Quickly and accurately resolving customer queries.
- Processing invoices and scheduling appointments for customers.
- Converting inquiries into sales opportunities.
- Collaborating effectively with colleagues.
- Aiming to meet call and internal sales targets.
- Maintaining accurate customer records and ensuring compliance.
About Rentokil Initial
At Rentokil Initial, we pride ourselves on being the global leader in pest control, hygiene, and indoor plant care. Our strength lies in our dedicated team, united by a passion for protecting people, enhancing lives, and preserving the environment. We serve a diverse range of environments from residential homes to offices, ensuring that we make a positive impact in every community we touch.
