About the job
Join Carvana as a Customer Service Delivery Advocate and become part of the fastest-growing used automotive retailer in U.S. history! We are seeking enthusiastic individuals with a minimum of 2 years of customer-facing experience to help us redefine the car-buying experience.
At Carvana, our Customer Advocates play a pivotal role in delivering joy to our customers, whether it's through their driveway delivery or engaging with the local community. Are you ready to embrace the 'Hauler-Life'?
Shift Requirements: Availability is required for shifts from 7 AM - 5 PM or 11 AM - 9 PM, with a commitment to work 7 days a week. Days off will rotate between weekdays and weekends.
Unlock Your Earning Potential!
Starting with a competitive hourly rate of $19, you’ll have opportunities for growth based on performance. Your earnings can increase significantly in a short period:
- Pay Range: $19 - $21 per hour
- Starting Pay: $19/hour
- After 3 Months: $19.50/hour
- After 6 Months: $20/hour
In your first year, you can advance from $19/hour to $21/hour through our performance-based Careers Not Jobs program, with four merit increases annually. Eligible team members can also enjoy an additional $0.50 increase in pay every 90 days.
Additionally, Market Operations may offer performance-based incentives specific to your location, potentially leading to even greater earnings!
Benefits + Perks:
We believe in investing in our team members’ success. Here’s how we support you:
- Compensation: Competitive, performance-based compensation plus a 401(k) with Carvana match and overtime opportunities during busy seasons.
- Fast Track Advancement Opportunities: High performers can achieve higher pay rates sooner based on their performance.
- Health & Wellness: 100% company-paid healthcare premiums, including dental and vision benefits. We also offer a wellness program to support your mental, physical, and financial health, along with a pet care savings program.
- Time Off & Work-Life Balance: Generous paid time off (13 days in the first year, increasing to 20 days thereafter).
- Education Support: We support your educational ambitions...

