About the job
Join us at Carvana as a Customer Service Delivery Advocate! We are searching for enthusiastic individuals with a minimum of 2 years of customer-facing experience to embark on an exciting career journey with the fastest-growing used automotive retailer in U.S. history, and a proud member of the Fortune 500.
As a Customer Advocate, you will play a pivotal role in bringing joy back into the car-buying experience, whether you’re delivering smiles to our customers or engaging with the local community. Are you ready to embrace the 'Hauler-Life'?
Shift Requirements: This position requires flexibility with hours, operating from 7 AM to 5 PM or 11 AM to 9 PM, with the expectation of availability to work across all 7 days of the week. Days off will rotate between weekdays and weekends.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $19, with ample opportunities for growth based on performance. Your journey can lead you from $19 to $21/hr in your first year through our performance-based Careers Not Jobs program, which includes four merit opportunities each year, and the potential for a $0.50 increase every 90 days!
Additionally, Market Operations may provide further performance-based incentives specific to your location, allowing you to enhance your earnings even more.
Benefits and Perks:
At Carvana, we believe in investing in our team’s success. Here’s how we support you:
- Compensation: Competitive, performance-based pay plus a 401(k) plan with company matching and overtime opportunities during peak seasons.
- Fast Track Advancement Opportunities: Exceptional performers can achieve higher pay rates faster based on their contributions.
- Health & Wellness: 100% company-paid healthcare premiums, dental and vision benefits, and a comprehensive wellness program to support mental, physical, and financial health, including a pet care savings program.
- Time Off & Work-Life Balance: Generous paid time off, starting at 13 days in the first year and increasing to 20 days in subsequent years.
- Education Support: We are committed to fostering your professional growth.

